FAQ
Sizes, materials, warranty, delivery and care. If your question isn’t here, ask us.
Which size do I need?
Cabin suits 2–3 days, Medium 4–7 days and Large eight days or more. The size guide compares them.
Will the Cabin case fit in an overhead locker?
Where we have verified a case’s dimensions they are listed on its product page. Airlines set their own cabin allowances, which vary by route and fare, so check yours before you fly.
What are the shells made of?
It depends on the model. Each product page lists its shell material where we have it on record.
What wheels and locks do the cases have?
Most of our cases run on four or eight spinner wheels and close with a number lock; each product page lists its own. Three Luggero Lux products have a TSA-compatible lock.
Where are Luggero cases made?
At our own plant in Neemrana, Rajasthan.
What does the warranty cover?
Manufacturing defects: for ten years on a Luggero Lux case bought on luggero.com, and five years on every other Luggero case, wherever it was bought. The warranty page lists what is and isn’t covered.
How do I make a warranty claim?
Luggero, and Luggero Lux bought anywhere other than luggero.com: use the claim form on the warranty page, email customercare@luggero.com or call +91 90794 01059, and send two photographs: one of the whole case and one close-up of the problem. We reply within 12 to 24 hours with a claim reference and the address of our plant; you send the case there at your cost, and we repair it and send it back at ours.
Luggero Lux bought on luggero.com: use the Luggero Lux claim form, email bdhead@luggero.com or call +91 85050 41653. We collect the case from your door, repair it and send it back, all at our cost.
How do I return something?
On a luggero.com order you have 7 days from delivery on Luggero and 30 days on Luggero Lux. Luggero: write to customercare@luggero.com or call +91 90794 01059 with your order number, then send the case at your cost to our Gurugram office; if it arrived damaged, faulty or not what you ordered, we arrange and pay for the return. Luggero Lux: write to bdhead@luggero.com or call +91 85050 41653; no questions asked, we collect it from your door, free. Bought anywhere else, it follows that seller’s return policy. The returns page has the details.
Do you charge for delivery?
No. Delivery is free across India.
How do I track my order?
When your order ships, we email you its tracking details. Your order confirmation email also links to a page that shows your order’s status.
How do I clean the shell?
Wipe it with a soft damp cloth and dry it straight away. Don’t use solvents, bleach or abrasive cleaners.
How do I look after the wheels and zips?
Clear grit from the wheels after travel so the bearings stay smooth. Keep zips free of sand and dust; a dry brush is enough. Don’t overpack: forcing a zip is the most common cause of failure.
How should I store my case?
In a dry place away from direct sunlight, with the handle pushed down and the case unlocked.
Can I order for my company or in bulk?
Yes. Tell us the models, sizes and quantities through the corporate gifting enquiry form.