What the warranty actually means
If any part of your case fails because of how it was made or the materials we used, we repair it or replace that part. If that is not possible, we replace the whole case.
No registration required. Bought on luggero.com, your order is the record. Bought anywhere else, keep the invoice: you send it to us with your claim.
What is covered
| Shell | Cracking, splitting or separating under normal use |
|---|---|
| Wheels | Seizing, breaking, or a bearing that fails |
| Telescopic handle | A stem that jams, bends, or will not lock |
| Carry handles | Tearing away from the shell, or a broken mount |
| Zipper | Teeth that separate, a slider that fails, a broken pull |
| Lock | A mechanism that jams or will not reset |
| Frame and latches | On aluminium-frame models: warping, a latch that will not hold |
| Interior lining | Seams that come apart, a divider that detaches |
| Compression straps | Broken buckles or failed stitching |
If something has failed and it is not on this list, send us a photograph anyway. We would rather look at it than have you assume the answer is no.
What we can't cover — and what we'll do anyway
Airline, courier and handling damage. A case that comes off the carousel gouged or cracked, or arrives crushed in a delivery van, was damaged in transit rather than in manufacture. Claim from the carrier: they are liable.
Scuffs, scratches and marks. A hard shell picks these up. It is wear, not failure, and a case that shows use is a case that has been used.
Overpacking. Forcing a zip past its capacity is the most common cause of failure we see. It is not a manufacturing defect — but tell us anyway, because if we are seeing it often on one model, that is our problem to fix.
Someone else's repair. If a case has been opened by a third party we cannot stand behind what was done inside it.
Not for resale. The warranty covers the case, for its first owner.
Luggero Lux bought on luggero.com: ten years. Everything else: five.
Luggero Lux bought on luggero.com: ten years from the day you bought it. To claim, use the Luggero Lux claim form below, email bdhead@luggero.com or call +91 85050 41653. We collect the case from your door, repair it and send it back, all at our cost: you pay nothing.
Luggero Lux bought anywhere else — Amazon, Flipkart, another marketplace, a quick-commerce app or a shop — and every Luggero bag, wherever it was bought: five years from the day you bought it. To claim, use the claim form below, email customercare@luggero.com or call +91 90794 01059. We reply within 12 to 24 hours with a claim reference and the address of our plant at Neemrana. You send the case to the plant and pay that shipping; we repair it and send it back at our cost.
The warranty covers manufacturing defects for the full term: the shell, the frame on frame models, the telescopic handle, the wheels, the carry handles, the zip, the lock, the interior lining and the compression straps.
There is nothing to register. Bought on luggero.com, your order number is enough. Bought anywhere else, email the invoice to customercare@luggero.com with your claim.
We repair or replace the failed part first. If that is not possible, we replace the whole case.
Three steps. No service centre visit.
Tell us what happened
Use a claim form below: the Luggero Lux form for a Lux case bought on luggero.com, the general form for every other case. Tell us where you bought it and the order or invoice number. Then email two photographs — the whole case, and a close-up of the problem — to customercare@luggero.com, with the invoice if you bought it anywhere other than luggero.com; for a Luggero Lux case bought on luggero.com, to bdhead@luggero.com.
We assess it
On a five-year claim we reply within 12 to 24 hours with a claim reference and the address of our plant at Neemrana. On a Luggero Lux case bought on luggero.com, claimed by form, by email to bdhead@luggero.com or by phone on +91 85050 41653, we arrange to collect it from your door. If the damage is not a manufacturing failure, we tell you exactly why.
We fix it
Luggero: you send the case to our plant and pay that shipping; we repair it, or replace the failed part, and send it back at our cost. Luggero Lux bought on luggero.com: we collect it from your door, repair it and send it back, all at our cost. If the part cannot be repaired or replaced, we replace the whole case.
Why we repair instead of replacing
When a brand buys finished luggage from a supplier, a warranty claim is a problem with no parts behind it. They can send you a new case, refuse the claim, or tell you to wait for the next shipment.
Our cases are formed and assembled at our plant in Neemrana. The moulds are ours, and we fit the wheel, the handle stem, the latch and the lining ourselves.
A broken wheel is a wheel we can replace, not a reason to replace a case that is otherwise fine.
Parts the warranty covers
- Spinner wheels
- Telescopic handle grip
- Carry handles
- Zipper pulls
- Lock mechanism
- Compression straps
- Corner protectors
- Rubber feet
Out of warranty, we sell these at cost plus shipping, subject to availability. An old case with a new set of wheels keeps going.
FAQ
Do I need to register my warranty?
No. Bought on luggero.com, your order is the record. Bought anywhere else, keep the invoice and email it to customercare@luggero.com with your claim.
Do I need the original box?
No.
I bought it as a gift. Is it still covered?
Yes. The warranty is on the case, from the day it was bought: ten years on a Luggero Lux case bought on luggero.com, five years on any other.
My airline or courier damaged it. What now?
Claim from the carrier — they are liable for transit damage.
Who pays the shipping?
On a Luggero claim, you pay to send the case to our plant and we pay to send it back. On a Luggero Lux case bought on luggero.com, we collect it from your door and send it back, and you pay nothing.
Can I get parts after the warranty ends?
Yes, at cost plus shipping, subject to availability.
Is the warranty transferable if I sell the bag?
No. It covers the case, for its first owner.
Start a claim
For any Luggero bag, wherever you bought it, and for a Luggero Lux case bought anywhere other than luggero.com. We reply within 12 to 24 hours with a claim reference and the address of our plant at Neemrana.
Thank you. Your claim is with us.
We reply within 12 to 24 hours with a claim reference and the address of our plant. Email your photographs, and the invoice if you bought it elsewhere, to customercare@luggero.com.
Or WhatsApp us. Send your photographs there too.
Email photographs and invoices to customercare@luggero.com, with your order or invoice number in the subject. Phone: +91 90794 01059.
Luggero Lux claim
For a Luggero Lux case bought on luggero.com, under its ten-year warranty. We collect it from your door, repair it and send it back, all at our cost. You can also email bdhead@luggero.com or call +91 85050 41653.
Thank you. Your claim is with us.
We will arrange to collect the case from the address you gave us. Email your photographs to bdhead@luggero.com, with your order number in the subject, or call +91 85050 41653.
Or WhatsApp us. Send your photographs there too.
Phone: +91 85050 41653 · Email: bdhead@luggero.com